Communications: Man vs. Machine


(This session is appropriate for ALL skill levels.) Clear communication is fundamental
to every process in life -- and in business, it is the ESSENTIAL ingredient for making
sure all parties involved are happy, and that we are able to run a business at a profit
with each project.  There are many fundamentals of the communication process which
are irreducible; focusing on them helps us gain clarity of communication both inside
and outside of our organization.  Personally, I am often more comfortable
communicating with the computer, because the code is either correct or incorrect, and
the results match this -- I can always find the mistake, and fix it easily.  With other
human beings, this is not as easily done.

For this session, I am going to take you on a quick tour of the communication process
to show you where it breaks down and how.  I'm going to show you a model for the
process of conflict, and how to deal with it.  These are the skills to keep in mind while
growing your company, dealing with employees and clients alike.  These surprisingly
simple tools are NOT abstract, they can be learned quickly and easily, and put into
practice almost immediately.  Once you see these basic models, and then try to see
them at work in the world around you, it is astounding how much more clearly you will
see the communication process and even the process of conflict as well.

This session is for anyone whom is interested in improving their work relationships for
better business and better projects.  This is not about how to communicate on the web,
or how to get your message across a website to a viewer (not UX); rather it is about
dealing with work mates and clients to help create websites with far less pain, far
greater outcomes, and more consistent referrals for personal and professional growth.

  • Parts of the communication process; how to manage them
  • Negotiation vs. Cooperation; how to keep cients and teams on your side!
  • Simple model of conflict; how to see it coming
  • Basic tools of conflict analysis; how to successfully solve them
Business and Strategy
One hour